Terms & Conditions

By accessing or using this website, you agree to these Terms & Conditions. If you don't agree, please don't use the website or submit an enquiry. These terms apply to all visitors, whether or not you become a member.

You may use this website for personal, non-commercial purposes to learn about HMS and to enquire about our services. You agree not to misuse the website, submit false or misleading information, or attempt to disrupt its operation. Content on this website is provided for general information and doesn't constitute advice tailored to your circumstances.

When you submit an enquiry through any form on this website — including the Membership Finder, Founding Membership enquiries, our contact form and our notification form — you agree to provide accurate information and consent to HMS contacting you about your enquiry. Submitting an enquiry creates no obligation on either party to proceed with a membership or service. Where possible, we aim to respond within one business day.

These terms do not set out membership cancellation, payment, refund, guarantee or specific service terms. Any membership or service-specific terms will be provided to you separately — clearly and before you commit — so you can review them before joining. Until those terms are provided and accepted, no membership or service agreement is formed by submitting an enquiry.

You're responsible for the accuracy of the information you submit through our forms. HMS isn't liable for issues arising from incorrect or incomplete information you provide, and may need to verify details (such as your property) before confirming any recommendation or service.

All residential prices displayed on this website include GST. Prices are calculated based on the information you provide, including your window-unit count, storeys, selected service or membership plan, and any add-ons or surcharges.

Automatic pricing depends on the accuracy of the answers you provide. If your property details are incomplete or unclear, your quote may require manual verification and photos before a final price can be confirmed.

Every HMS membership and one-off service begins with a first-visit property check. If the property condition differs from the details you provided, the price may be adjusted before the first service commences. The first-service verification ensures the price you pay reflects the actual work required.

Where a quote requires manual review, the price shown is provisional and is not a confirmed fixed price. A confirmed quote will be provided after HMS reviews your photos and property details, typically within one business day.

$50 First-Clean Offer. New residential customers may receive $50 off their first HMS Inside & Out Standard or Full Detail clean. The offer applies only when the standard service value before discount is $299 or more, and does not apply to Exterior Refresh. The discount does not apply to access surcharges, restoration work or manual-quote extras. It is limited to one redemption per property and household and cannot be combined with another discount on the same invoice.

Founding Member Discount. Founding Members receive 10% off the then-current standard base membership price while their membership remains continuously active. The 10% discount applies to the base membership price only — recurring add-ons and surcharges (including pool fencing, balustrades, large-glass, access and screen surcharges) are not discounted. If the membership is cancelled or lapses, the Founding Member discount ends.

Combining Offers. The $50 first-clean offer and the 10% Founding Member discount cannot apply to the same invoice.

Standard HMS window care services do not include removal of hard-water or bore-water staining, paint, silicone, cement, builders' debris, heavy mould or restoration work. These items require a separate quote and are not covered by the standard membership or one-off service price.

Fixed or difficult-to-remove security screens, damaged-screen repair, and French pane, louvre or skylight cleaning may also require a separate quote or surcharge.

All content on this website — including text, logos, graphics and layout — is owned by or licensed to House Maintenance Solutions and is protected by law. You may not copy, reproduce or reuse it without our written permission, except to the extent permitted by law.

This website may include links to third-party websites or use third-party tools (such as analytics and email services). HMS isn't responsible for the content or practices of those third parties, which are governed by their own terms and policies.

To the extent permitted by law, this website is provided "as is" without warranty. HMS isn't liable for any loss or damage arising from your use of, or reliance on, the website or information it contains, except where liability can't be excluded by law.

We may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated effective date. Your continued use of the website after changes are published means you accept the updated terms.

Effective date: 22 August 2026

If you have any questions about these terms, please contact us:

• Email: info@housems.com.au
• Phone: 0406 033 035
• Website: housems.com.au