Privacy Policy

We collect information you provide directly to us through the forms on this website, including:

• Names (first and last name)
• Phone numbers
• Email addresses
• Property addresses, suburb and postcode
• Property details you choose to share, such as storeys, size and property type
• The services you're interested in and any message you add

This includes information submitted through the Membership Finder, Founding Membership enquiries, our general contact form, commercial enquiry form and our suburb notification form.

We use the information you provide to:

• Respond to your enquiry and contact you about your home care needs
• Provide a membership recommendation through the Membership Finder
• Assess your property and arrange your first service if you proceed
• Notify you when Founding Memberships open in your suburb, where you've asked us to
• Communicate with you about your membership, appointments and services

We only use your information to contact you about your enquiry or membership. We do not send marketing communications you haven't requested, and we do not pre-tick any marketing consent boxes on our forms.

This website uses analytics tools to understand how visitors use the site and to improve it. We use Google Analytics 4 and Microsoft Clarity, which collect anonymised usage data such as pages visited and general location.

We also use the Meta (Facebook) Pixel, which fires a single page view when the site loads. A lead event is only recorded once, after you successfully submit an enquiry or membership form. These third-party tools may set cookies on your device in accordance with their own privacy policies.

To deliver enquiry confirmations and respond to you, we use a trusted email service provider (SendGrid). Your email address and the details needed to respond to your enquiry may be processed by this provider solely for the purpose of sending these emails. We do not sell or rent your personal information to any third party.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. Enquiry submissions are stored securely and are only accessible to authorised HMS team members. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, or ask us to correct it, at any time. To do so, please contact us using the details below. We'll respond to your request within a reasonable period and may need to verify your identity before providing access.

If you believe we've mishandled your personal information, or you have a privacy concern, please contact us and we'll work to resolve it. You can reach House Maintenance Solutions at:

• Email: info@housems.com.au
• Phone: 0406 033 035
• Website: housems.com.au

Where the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) apply to our handling of your personal information, we'll comply with them. This includes collecting information only by lawful and fair means, using it for the purposes you've provided it, and taking reasonable steps to protect it. This policy should be read together with those principles.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically.

Effective date: 29 July 2026